Frequently asked questions

• In the theme editor, check that the Ryviu reviews app embed is on and the Ryviu product reviews block is added to the product page, then click Save.
• Check that the product's reviews status is Published on the app's Products page.
• Pending reviews only appear once you publish them.

No. Everything is added through blocks in the Shoplazza theme editor.

The widget script loads after the page (deferred) and reviews are fetched in the background, so it doesn't block your page from showing.

Yes. In Widgets → Product reviews → Review form, turn off automatic publishing, or publish automatically only from a minimum rating. Other reviews wait as Pending in the Reviews page.

Yes, up to 5 photos per review. You can turn photos off in the review form settings.

The review was written from a review request email sent after a real order.

Yes. Open the review in the Reviews page to reply, edit, hide, feature or delete it.

Yes. Every text of the widgets and the review form can be changed in Widgets → (widget) → Texts.

After the order event you choose (paid, fulfilled or delivered) plus the delay you set. Emails are checked every 5 minutes, so they may go out a few minutes after the scheduled time.

100 emails a month are included in Pro. After that, emails cost $1 per 1,000, added to your Shoplazza invoice. You set a monthly spending limit; when it's reached, emails wait until next month or until you raise the limit.

Yes. Every email has an unsubscribe link, and customers who unsubscribe, whose address bounces or who mark the email as spam are not emailed again.

Yes. Verify your address or domain in Email settings → Review requests. Until then, emails are sent from request@ryviu.com with your store name as the sender name.

Not by default: products the customer already reviewed are left out of the email. You can allow second reviews in the settings.

Yes. The Free plan includes the product reviews widget (up to 20 reviews shown per product), star rating badges, Google rich snippets, the review form with photos and replies.

$15 per month with a 7-day free trial, billed by Shoplazza. See pricing.

Go to the app's Plans page and downgrade to Free. Your reviews are kept.

Your data is kept for 7 days, so nothing is lost if you reinstall the app within that time. After 7 days, all of your store's data (reviews, photos, settings and review request emails) is permanently deleted, as required by Shoplazza. See our privacy policy.

Ryviu adds the rating structured data Google needs, on every plan. Google decides whether and when to show stars; it can take a few weeks after your pages are recrawled.